Destination Management
With decades of experience in Sri Lanka and the Maldives, our businesses in both destinations have travelled a long way. Our passion is not bound to merely offering a holiday but one that is comprehensively thought-through and knitted with distinct elements, inspired by the ever-changing facets of the locality we showcase. Be it experiencing the local heritage, wildlife parks, the cooler climes, the sun-kissed beaches or that lush getaway at a secluded beach villa surrounded by turquoise waters, we ensure it is wrapped with a special feature along the journey. Our immersive experiences enable our travelers to ‘live like a local.’ Both Diethelm Travel Sri Lanka and Diethelm Travel the Maldives are a partnership with Diethelm Travel Group (DTG), which boasts over 60 years of experience offering full travel services in Asia. Consequently, we are a part of an extensive network of 11 other fully licensed offices in countries such as Bhutan, Cambodia, China, Laos, Malaysia, Myanmar, Philippines, Singapore, Thailand, Hong Kong and Vietnam. Moreover, this strategic partnership provides us with industry best practices and access to technology over most other players in our destination.
Diethelm Travel Sri Lanka
We have been crafting memories for travellers since 1976 under the renowned brand of ‘Hemtours’, establishing our footprint as a pioneer in the industry. Thereafter the company evolved to ‘Diethelm Travel Sri Lanka’ (DTSL) in 2008, subsequent to forming a strategic alliance with Diethelm Travel Group.
Today, DTSL has paved its way as one of the premier Destination Management Companies (DMC) in Sri Lanka. Since the beginning, we have had incredible opportunities to serve a diverse array of Tour Operators across the globe, by providing immersive, quality driven, personalised travel experiences to individual and group travellers, be it leisure, corporate or MICE, thus creating “Journeys of a Lifetime” for guests.
Augmenting on the benefit of being positioned close to the exotic destination of Maldives, we are more than capable in offering tailor-made individual or destination-combined holiday packages to this country via Diethelm Travel the Maldives (DTTM), which is managed by the DTSL office in Sri Lanka.
OUR
Services
Day Tours
An extensive portfolio of excursions is curated spanning across the island under a variety of travel categories, ranging from culture and heritage, nature and soft adventure to authentic ‘Live Like A Local’ and many more.
Tours
Distinctive, experiential and innovative excursions are packaged to offer tailor-made tours and could even be combined with a beach-stay package in the Maldives.
Hotels
From small boutique resorts to large luxury hotels, we negotiate, contract and provide hotel-only reservation services if required, with best rates in the market.
MICE, Events & Cruise Services
Diethelm Events is a dynamic event division with a demonstrated reputation for creativity and innovation. This team not only handles luxury incentives, conferences and conventions, but also seamlessly facilitates the needs of the corporate team-building activities, product launches and other corporate functions. We also have the capabilities in offering tailor-made excursions and overnight accommodation for cruise guests.
Management of Hotel Travel Counters
In addition to the above-mentioned services, DTSL also undertakes the management of hotel travel counters in a number of star-class hotels in Colombo and in other selected parts of the country. Due to our expertise as a destination management company we are also capable of delivering great local experiences to guests staying at these hotels, which is a feature looked for by most guests today.
Guides & Airport Representatives
DTSL is well-known for providing highly experienced guides, and also offer 24/7 airport representative services. Our guides undergo training and development and are subsequently given a ‘Certificate of Excellence’ upon successful completion.
Transfers
Whether it is a transfer by luxury vehicle, private aircraft, helicopter, boat or coach, we aim to fulfil each and every guests’ requirement.
Diethelm Travel The Maldives
Along with the formation of Diethelm Travel Sri Lanka back in 2008, Diethelm Travel The Maldives (DTTM) was brought to life and since then, has earned a reputation as one of the leading Destination Management Companies (DMCs) in the Maldives.
We are fully conversant with the way things work in the archipelago. We employ over 40 multilingual staff and have deep-rooted connections with hotels, resorts and the country’s tourism authorities. DTTM offers local presence with 2 offices in the Malé City, the capital of Maldives, to ensure a smooth vacation is offered to our guests. In addition, we have 3 counters at the Malé International Airport to meet, greet and assist our guests on arrival and departure.
Today, DTTM has earned its position as a preferred partner in the Maldives for many leading Tour Operators around the globe. Aside from being a part of Diethelm Travel Group, DTTM is also affiliated with Cyprea Group of Companies, leveraging its global reach and international experience in arranging holidays in the destination.
OUR
Services
Meet & Greet
The DTTM team of professionals is present at the Malé International Airport to meet and greet each arriving and departing guest. Our presence guarantees comfort and confidence in a new country.
Rates
We have direct contracts with over 80 resorts and hotels in the Maldives ranging from 3 to 5-star categories, guaranteeing competitive rates and the best deals.
Allotments
We have exclusive room allotments from a number of resorts. We would be pleased to help secure rooms even in the most challenging seasons, to assure quick turnaround times.
Booking & Confirmation
Our Sales and Reservations Team answers queries related to availability, bookings, confirmation, and amendments within 24 hours or sooner. Our reputation and strong ties with hotels and resorts enable us to get speedy and firm room bookings. We also have a 24-hour emergency hotline and DTTM operates on all 7 days of the week, in order to provide an efficient service to Partners.
Airline Seats
We have excellent relationships with airlines hence we can assist our Partners to secure airline seats for groups and regular FIT movements as and when required.
Reasons to choose Diethelm Travel
Experience
Decades of experience in Destination Management services in Sri Lanka and the Maldives have nurtured us with exceptional expertise and longstanding local connections along with a great track record.
Technology
We continually upgrade our booking systems to enhance process efficiencies and booking capabilities for us as well as our Partners, through cutting edge technology.
Contactable
In case of an emergency, our office is open 24/7 and a 24-hour duty manager is also available on call.
Responsible
Values and ethics are an integral part of what we stand for and is embedded in our DNA. We support not only our staff and communities we work in, but our offerings are aligned with environmental, cultural and animal conservation, in order to conduct sustainable business practices.
Safety
A comprehensive Public Liability insurance of CHF 20 million is included in our offering, which is the highest coverage by any DMC in Sri Lanka and the Maldives.
Managing Brands
Our experienced Travel Designers understand, grow and address the varying requirements of each Partner-Brand. Furthermore, we ensure destination knowledge is both acquired and passed-on by conducting periodic training, familiarisation trips and webinars to our Partners.
Innovative
We are one of the few DMCs in Sri Lanka and The Maldives that has a dedicated Product Development team, enabling us to have a sturdier focus in seeking out and curating unique experiences in far-flung places throughout the island, beyond the traditional tourist trail.
Size & Expertise
Small enough to tailor-make travel experiences and large enough to be able to secure favourable rates and conditions from our suppliers. We have handled charter operations in the past and currently cater to volume businesses as well as a selection of Virtuoso and Travellermade Operators with success, who choose to work with Diethelm Travel Sri Lanka and the Maldives, despite having their own DMCs in the destination.
Our Team
Undoubtedly, our strongest asset is ‘our team’, who are not only specialists in this field but bring in an attitude to empower our culture and work environment, two aspects which are well-regarded in the entire industry. We believe that a content team is the secret ingredient that has a ripple effect in making any Operator – DMC partnership successful an integral asset that is intangible and can never be matched.
