Ground Handling Supervision
We, at Acorn Aviation with our unique team of service specialists with many years of experience, offer full professional Ground Handling Supervision at all International Airports in Sri Lanka. Ground Handling at all local airports are exclusively provided by the sole Ground Handler; SriLankan Airlines and all Foreign Airlines obtain the services of a Ground Services and Supervision Agent to ensure that their aircraft are handled according to their own Standards and Procedures. Our experienced professionals would ensure compliance with the standard operating procedures in passenger handling, ramp and cargo supervision, maintaining close liaison with the sole Ground Handler, Sri Lankan Airlines, to ensure proper execution of formalities to the satisfaction of our Principals of Scheduled, Ad-hoc or Charter flights. Our services encompasses obtaining flight permits and approvals from the Sri Lankan Aviation Authorities, supervising In-flight catering arrangements, procuring hotel accommodation and transport for passengers and crew and assisting with Air Charter Operations are just a few of a wide array of services we provide to our clients. Our services extend to all International Airports in Sri Lanka; Bandaranaike International Airport (BIA), Ratmalana Airport (RML) and Mattala Rajapakse International Airport (HRI) in Sri Lanka.
Our services include the supervision of the following functions carried out by the Ground Handler
Passenger Supervision Services
Servicing arriving passengers including baggage handling
MAAS of Incoming passengers, guidance to baggage claim areas and terminal exit
Assistance on Lost, Damaged and transfer baggage processes of incoming passengers (if any)
Ensure screening and acceptance of outgoing baggage and passengers to the flights
Coordination of Incoming and outgoing, VIP, unaccompanied minors and special care passenger services,
Liaising with authorities for specially trained personnel for disabled/stretcher/medical passenger handling,
Arranging of Security services to the flights through GHA and Airport Authorities.
Supervision of check-in counters and ensuring compliance with the Airline’s Standard Operating Procedures.
Liaising with Security Authorities to ensure aircraft security
Offloading and loading the aircraft (Baggage and Cargo)
Facilitating Ground Power Unit, Air Condition Unit and Aircraft Push-Back Tractor services
Interior cleaning, Toilet, and water services to the aircraft
Passenger and crew transport between aircraft and passenger terminals
Aero bridge services to Aircrafts
Storage and stock control of pallets, containers, and other unit load devices
Disinfecting of Aircraft on arrival
Arrange PCR testing for COVID 19 for arrival Crew and Passengers
Coordination of aircraft servicing units
Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, manifest, NOTOC)
Load control, weight, and balance calculations
Transmission and reception of all operational messages (passenger manifest, LDM, CPM, UCM)
Flight permit and airport slot applications
ATC Flight Plan filing and monitoring
Distribution of flight plan to the cabin crew
Coordination with fuel and aircraft catering companies
Preparation of weather forecasts and navigation information and distribution to the cabin crew.
Facilitating Communication between the Airline base and operating crew
Dispatching of aircraft movement messages to required parties
Monitoring all areas of cargo operations i.e. weighing and acceptance of cargo, build-up of cargo, manifesting and preparation of NOTOC and required documents, ramp and loading to flight.
Physical monitoring of the accepted cargo for any damages, packing and labelling, short weight etc., execution of AWB, flight planning, manifesting, and updating of departing cargo on system, pre-alerts for perishable shipments etc.
Maintaining ULD stock and dispatch of related messages, whenever its applicable.
Supervise the breakdown of import cargo and ensure the safe distribution of cargo to importers and ensure recovery action is taken for mishandled cargo
Assistance with the required Sri Lanka landing, over-flying, and slot permit approvals
Facilitating the required licenses including the FAOC, Ground Handling and Catering agreements etc
Liaising with Ceylon Petroleum Corporation
In the event you arrive without your checked baggage, we provide delivery service for mishandled passenger or crew baggage to any destination in Sri Lanka. Our service is available to all International Passengers Airlines flying to Colombo, Bandaranaike International Airport, Hambantota, Mattala Rajapaksa International Airport and Ratmalana, Colombo International Airport.
We liaise with Sri Lankan Airlines Catering, to ensure your in-flight meals and beverages supplied depend on cultural tastes and traditions of each region according to your requirements